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Ticketing Expert – Help desk system with email piping
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What is Ticketing Expert Laravel App ?

Ticketing Expert Laravel App is a help desk system designed for small to medium sized companies. Customers could open tickets after creating an account, and staffs can reply to the tickets.

A user with admin role can create staffs, departments etc.

This system could import tickets from email accounts too. Email inbox will be reading using IMAP protocol.
And staff can reply to the IMAP tickets and that will send to the customer’s email.

So you can use this system as an email inbox too. You can configure multiple emails and all emails will be in one place.
Easy to manage those emails for the support staff as they don’t have to login to multiple email accounts.

In addition to that, you can do email campaigning too using the application.
You can create email templates and schedule an email to the selected users.

We have a SaaS version of this application. Please check the below link
Ticketing Expert (SaaS)

Demo Login Details:

(Note: Some how codecanyon’s Live preview is not working, so click the below URL to see demo)

Ticketing Expert URL : https://tebasic.modulespanel.com

Admin login details:-

Username: [email protected]
Password : admin1234

Staff login details:-

Username: [email protected]
Password : staff1234

User login details:-

Username: [email protected]
Password : user1234

Major features of the system

  • 1. Department wise tickets
  • 2. Private and Internal notes
  • 3. Canned Responses
  • 4. Import tickets from email using IMAP
  • 5. Staffs to department assignment
  • 6. Email notification for ticket opening and ticket reply
  • 7. Multi language support
  • 8. Ticket Tags
  • 8. Permissions
  • 9. KB and FAQs
  • 10. email campaign feature

Department and IMAP settings

By default, Email piping is not enabled in this system. Admin can enable IMAP import feature.
To enable the IMAP feature, admin should go to the settings and enable it.
In settings page there is settings called IMAP.
When you click on the edit link a page that will allow you to enable or disable the IMAP feature will be displayed.
After enabling go to departments and add or update departments with IMAP server details and SMTP details.

Admin and staff can add or edit the departments.
Use different Email and name for different departments. Tickets that opened to a specific department Email will
be visible to Admin and staff in that department. After adding the SMTP and IMAP details Wait for maximum of 5 minutes to validate
the IMAP and SMTP details.

This system support Multi language. By default we have added support for English, Spanish and French. You can add new language and can switch to that by selecting language from a drop down.

User, Staff and Admin

This system has three types of users.
User
User can be a customner, who would like to communicate with a company staff. User might have some issues
that should be resolved. Then they register and open a ticket. When opening a ticket,
they should select a department.

Staff
Staffs are responsible to give reply for the users, a staff can be part of one or multiple departments.
A ticket opened to a department can be seen by any staff belongs to that department, and any of them can give a
reply.

Admin
Admin can mainly add Staffs to the system, Alter Settings, Add language.
Admin can enable or disable IMAP email import feature.

This is the high level explanation of the features, A detailed user manual and installation doc will be provided along
with the app code.

More details about the product can be found from the link
https://ticketing.expert/basic_docs/1.1.0/index.html

Change Log

v1.2 (2022-02-01)
Email campaign feature added
User group feature added
Admin can manage users now
v1.1.1 (2021-11-12)
Installer bug fix
microsoft office 365 email import bug fixed
v1.1.0 v1.1.1 (2021-08-20)
Installer Added
Improved look
Bug fixes
Canned Responses
FAQs and KB
Average Response Time
Ticket Tagging
v1.0.0
Initial Release

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Ticketing Expert – Help desk system with email piping
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